Privacy Policy

Your trust matters to us, and so does your privacy. This policy explains what information we collect, why, and how we protect it.

Information we collect

When you contact us or use our forms, we collect details you choose to share, such as your name, phone number, email, education background and study goals. This helps us give you relevant advice.

We may also collect basic, anonymous information about how visitors use our website, so we can improve it.

How we use your information

We use your details only to respond to your enquiry, provide counselling and guidance, and keep you informed about your options. We do not sell your information to anyone.

If you apply to universities or for visas through us, we share only the information required with those specific institutions and authorities, with your knowledge.

How we protect it

We take reasonable steps to keep your information secure and limit access to team members who need it to help you.

We keep your details only as long as necessary to provide our services or as required by law.

Your choices

You can ask us at any time to see, update or delete the information we hold about you. Just contact us using the details below and we will help.

If you no longer wish to hear from us, tell us and we will stop contacting you.

Third-party services

Our website may use trusted third-party tools, such as form handling and map embeds, which have their own privacy practices. We choose reputable providers and share only what is needed for the service to work.

Last updated: 1 July 2026. Questions about this policy? Email support@leadcounseling.org.